📦 Frequently Asked Questions (FAQ)

What types of products do you sell?

At Lusso Pelle, we offer a curated collection of handcrafted, vintage-inspired journals and writing accessories designed for creators, writers, and collectors who value timeless design and quality craftsmanship.

Is the product exactly as shown in the pictures?

Yes, all product images are real photos of the actual items. However, due to natural materials and hand-finishing, slight variations may occur — enhancing the unique character of each product.

Do you offer international shipping?

Yes, we ship worldwide. Shipping rates and estimated delivery times will be displayed at checkout based on your location.

How long does shipping take?

Shipping times vary depending on your location:

• Domestic orders (within India): 3–7 business days

• International orders: 7–21 business days

We’ll provide tracking details once your order has been dispatched.

How can I track my order?

Once your order ships, you’ll receive an email with a tracking number. You can also log in to your account on our website to check order status and tracking updates.

What is your return and refund policy?

We offer a 100% satisfaction guarantee. If you’re not happy with your purchase, you can return unused items within 30 days of delivery for a full refund. Please refer to our Refund and Returns Policy for detailed instructions.

What should I do if I receive a damaged item?

We apologize for any inconvenience! Please contact our support team within 48 hours of delivery with photos of the damaged product. We’ll send a replacement or issue a refund as quickly as possible.

Do you accept returns on customized or personalized items?

Unfortunately, we cannot accept returns on personalized items unless they arrive damaged or defective. Please double-check customization details before placing your order.

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods. All transactions are encrypted and protected with SSL.

Is my payment and personal information secure?

Absolutely. Our website uses SSL encryption and complies with PCI-DSS standards to ensure your data is protected. We never store or share your payment details.

Where are you located?

Our fulfillment center is based in [Your Country/City], and we ship products globally. All products are inspected before shipping to ensure quality.

How can I contact customer service?

You can reach us via:

• Email: zezen.india@gmail.com

• Contact Form: [Contact Us Page]
  We typically respond within 24 hours on business days.

Do you offer wholesale or bulk orders?

Yes, we do offer wholesale pricing for bulk orders. Please contact us at zezen.india@gmail.com for more information.

Will I be charged customs duties or taxes?

International customers may be subject to import taxes or customs fees depending on their country’s regulations. These charges are the responsibility of the buyer.

At Lusso Pelle, we offer a curated collection of handcrafted, vintage-inspired journals and writing accessories designed for creators, writers, and collectors who value timeless design and quality craftsmanship.

Yes, all product images are real photos of the actual items. However, due to natural materials and hand-finishing, slight variations may occur — enhancing the unique character of each product.

Yes, we ship worldwide. Shipping rates and estimated delivery times will be displayed at checkout based on your location.

Shipping times vary depending on your location:

• Domestic orders (within India): 3–7 business days

• International orders: 7–21 business days

We’ll provide tracking details once your order has been dispatched.

Once your order ships, you’ll receive an email with a tracking number. You can also log in to your account on our website to check order status and tracking updates.

We offer a 100% satisfaction guarantee. If you’re not happy with your purchase, you can return unused items within 30 days of delivery for a full refund. Please refer to our Refund and Returns Policy for detailed instructions.

We apologize for any inconvenience! Please contact our support team within 48 hours of delivery with photos of the damaged product. We’ll send a replacement or issue a refund as quickly as possible.

Unfortunately, we cannot accept returns on personalized items unless they arrive damaged or defective. Please double-check customization details before placing your order.

We accept all major credit/debit cards, PayPal, Apple Pay, Google Pay, and other secure payment methods. All transactions are encrypted and protected with SSL.

Absolutely. Our website uses SSL encryption and complies with PCI-DSS standards to ensure your data is protected. We never store or share your payment details.

Our fulfillment center is based in [Your Country/City], and we ship products globally. All products are inspected before shipping to ensure quality.

You can reach us via:

• Email: zezen.india@gmail.com

• Contact Form: [Contact Us Page]
  We typically respond within 24 hours on business days.

Yes, we do offer wholesale pricing for bulk orders. Please contact us at zezen.india@gmail.com for more information.

International customers may be subject to import taxes or customs fees depending on their country’s regulations. These charges are the responsibility of the buyer.